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How to redeem your software retail card and activate your subscription

Follow these steps to redeem a software product card that you purchased in a store.

After you redeem the card, you can download and install your software and activate your subscription.

  1. Open a web browser and go to the link shown on your retail card (for example
  2. Select your country and language.
    The registration page tries to select the correct region, but it might not always get this right. Confirm that the region is correct before you continue.
  3. Type:
    • The activation code from your retail card.
    • Your Email Address.
  4. Click Submit.
  5. When prompted, check that your Email Address is correct. If your email address is incorrect:
    1. Click Edit to return to the previous screen.
    2. Correct your email address.
  6. Click Verify.
    Your subscription is now activated.
  7. Follow the on-screen prompts to create a account and install your software.

If you need help with the installation, see following instrusctions

Install or re-install on a PC or Mac

The first time you start your new computer you are prompted to register your pre-installed LiveSafe product. During registration, you will be asked if you agree to share information with If you select this option, your LiveSafe product is automatically set up for you as part of your computer's normal setup process. If you do not select this option, you can still activate your LiveSafe product later by selecting the tile and creating (or logging in to) a account.

If you purchased a LiveSafe retail card, you can redeem your purchase using following steps.

IMPORTANT: If you are using a Mac, before you begin, open your Downloads folder and verify that it does not contain an older version of the installer .dmg file. If you find one, rename the file. Having an older copy in your Downloads folder could cause your Mac to mount the wrong installer and prevent your product from successfully activating. See the Related Information section of this article for more details.

  1. Open your web browser and go to from the additional Mac or PC you are installing on.
  2. Click My Account, Sign in.
  3. Type your email address and password, and click Log In.

    If you do not have a account, select Are you a new user? Register Now, follow the prompts to create your account, and click Log In.

    If you want the website to remember your user name in the future, select Remember Me.
  4. Click My Account.
  5. Select the correct LiveSafe product subscription, and then click Download.

    NOTE: You can also choose to install additional programs that you have purchased.
  6. Read the End User License Agreement (EULA) and click I Agree to accept the terms and continue to the download and installation.
  7. Follow the instructions to install and configure your software.

Install on a mobile device

  1. On your PC or Mac, open a web browser and go to
  2. Click My Account, Sign in.
  3. Type your email address and password, and click Log In.

    If you do not have a account, select Are you a new user? Register Now, follow the prompts to create your account, and click Log In.
    If you want the website to remember your user name in the future, select Remember Me.
  4. Select the (+) icon.
  5. Select the mobile device you want to protect and click Send Link.
  6. Select the mobile device platform and the LiveSafe Mobile Security.
  7. Click Next.
  8. Select your country and type your mobile phone number or device nickname (for tablets).

    The link to download your software is then sent to your device using SMS or email.
  9. Open the email and click Download now.
  10. Click Download again, and then read and accept the License Agreement.
  11. In the app store, select Open.
  12. Log in with your My Account credentials and create a six-digit PIN.

You can also download LiveSafe apps from various device-specific app stores:

  • The Windows app store
  • The Google Play
  • The Amazon app store
  • The Apple store

Before installing from an app store, ensure you have created an account at and have logged in at least once. Also, ensure you use the same email address and password from your install or retail card redemption for each device.

If you have a problem while redeeming your card and activating your subscription, click the message that you see and follow the steps:

  1. Check the registration number. Ensure you typed it correctly.
  2. Change the URL to and try again.

  1. Check the Country selection box above the registration number on the activation page.
  2. Ensure that you selected the correct country and language for your region.
  3. If everything is correct, wait 30 minutes then try again.

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